Returns; Defective and Damaged Merchandise: Defective and freight damaged merchandise (but only where SFM Performance is providing shipment) may be returned to SFM Performance for full credit, but only upon verification by SFM Performance of such defect or damage. A Returned Merchandise Authorization ("RMA") form must be filled out by the Buyer and Approved by SFM Performance. Credit will be issued to Buyer upon receipt of the RMA form and the claim approval from the freight company.
Returns; Exchanges; Good Merchandise Returns of good merchandise may be accepted by SFM Performance in its sole discretion under the following conditions: - Return/Exchange of merchandise in totally re-saleable condition, without markings on the original packaging will be restricted to extraordinary circumstances with prior approval from SFM Performance.
- Accepted return will be assessed a 25% restocking charge.
- Return/Exchange of merchandise in packaging that has been marked, relabeled or otherwise defaced will be restricted to extraordinary circumstances with prior approval from your SFM Performance.
- Accepted return will be assessed a 30% restocking charge, except that SFM Performance merchandise returned in packaging that has been marked, relabeled or otherwise defaced will be subject to a 40% restocking charge.
- Merchandise classified by SFM Performance as TBD (To Be Discontinued), or DC (Discontinued), may not be returned for credit.
- Merchandise on sales promotion or inventory packages may not be returned for credit.
- Buyer must pay all return transportation charges.
- Buyer must obtain and complete an RMA form, issued by SFM Performance for any good merchandise return or exchanges.
- Returns/Exchanges will not be accepted under any circumstances after 15 calendar days after the ship date indicated by SFM Performance.
- Any returns for non-fitment or quality issues will require high quality digital pictures of the products to be emailed to the account manager before an RMA is approved.
Order cancellations will take up to 48 hours after a cancellation is requested before the order is officially cancelled and money processed for return.
Orders are usually processed and shipped within 3 BUSINESS DAYS. Weekends and Holidays are NOT considered business days. Our customer service is available to answer questions M-F 9a-3p. Email us or call 440-281-3179 |
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